Policies and Procedures

The Academic Success Center is designed to provide individual consultations to students at Alfaisal University who seek assistance with learning a concept, completing an assignment, or preparing for an assessment in a supported class. The Center’s role is to help students succeed as independent writers and learners.

In order to ensure that we are able to serve our whole community fairly, we adhere to the following policies:

  • Appointments must be booked online through the Academic Success Center’s website.
  • Consultation appointments are for a maximum of 60 minutes, and they can be booked any time a student consultant is available between 11:00 a.m. and 8:00 p.m. Appointment slots are available in 30-minute increments, so students may book 2 consecutive appointments.
  • A student may book a maximum TWO appointments per day and a maximum of FOUR appointments per week.
  • Students who do not keep their appointments may be placed on a warning list. Students who do not show up for appointments 2 times in a semester may not use the Center for the rest of the semester.
  • Students who know that they will miss an appointment should cancel it in the scheduling system as early as possible, at least 24 hours in advance. Please note that, starting from 8 hours prior to your appointment, students will not be able to cancel, and their appointments will be considered no-shows
  • Students should make every effort to arrive on time for face-to-face meetings and log in a couple of minutes early for online sessions. If a student is more than 10 minutes late for a consultation, the consultant is not obligated to keep the appointment and may mark the student as a no-show.
  • Students may email the consultant in advance to request a group tutoring session if multiple students are struggling with the same assignment. The number of students will then be noted on the client report form that the consultant completes after the session. Group sessions are limited to 3 students maximum.

Our consultants will:

  • Ask questions to assess students’ current level of understanding
  • Ask questions that help students problem-solve
  • Ask questions designed to help students figure out what they are trying to say
  • Suggest strategies for an approach
  • Model strategies or methods (including modeling editing, proofreading, etc.)
  • Briefly review key concepts necessary for success
  • Explain or reinforce difficult material by breaking down difficult concepts
  • Suggest resources for further study

Because our goal is to empower students to become independent learners, our consultants will not:

  • Do any work for the student. This includes writing, revising, or editing any portion of a student’s paper or completing any part of an assignment for the student. Such action would be counterproductive by making the student more dependent on the Center and potentially dishonest by attempting to pass off the consultant’s work as the student’s work.
  • Teach new course material. The Center’s work is designed to support, rather than replace, the teaching happening in classrooms.
  • Go through an entire paper in one sitting (usually). Instead, consultants go through key pieces of writing assignments and provide strategies that students can apply on their own.



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